Return & Refund Policy

 Return & Refund Policy

- If you are not satisfied with your order, you may exercise the right of refund/exchange equivalent value to the item within 14 days from the date you receive the goods.  

- Please email us directly at ajctrading@outlook.com to let us know the reason for return and we will advise the return process.

- The item/s must be returned in brand-new condition, i.e. undamaged, unworn and in its original box. Shoe boxes are considered part of the item and must be also returned in new, unused condition. This does not apply to earrings due to hygiene reasons. Please email us directly at ajctrading@outlook.com to let us know the reason for return and we will advise the return process.

ballerine ballerinas is not legally obliged to give refunds of the purchase price simply because you have changed your mind, buy the wrong size or buy the wrong colour about the purchase. However, we are happy to provide an exchange or store credit of equivalent value to the item 14 days from the date you receive the goods.

- Full Priced Items --> the items that have been purchased at full price are eligible for a full refund or store credit/exchange. Again we are not legally obliged to give refunds of the purchase price simply you changed your mind, buy the wrong size or buy the wrong colour. Please note, we are unable to refund or credit the cost of shipping.

- Sale Merchandise --> Items that have been marked down/ discontinued collection or are purchased during a promotional sale using a coupon code are ONLY eligible for an exchange or store credit. We are unable to refund or credit the cost of shipping.

- Please note that we do not refund postage costs for returned items. In the unlikely event that an item is returned to us in an unsuitable condition, We may have to send it back to you without issuing any refund. The return postage fee will be covered by you. 

- Please return your order at your own postage cost to ballerine ballerinas, G18, Wintergarden 171-209 Queen St Mall, Brisbane City QLD 4000 Australia.
 
- Send them back via a guaranteed delivery or postal service with a tracking number.  ballerine ballerinas is not liable for goods in transit until they reach our store. Once your goods are accepted back into stock, you will be contacted and issued with an exchange/refund.

- You are also welcome to return/exchange the goods in person in our store within 14 days from the date you receive your purchase with proof of order confirmation receipt issued from us. Please contact us via email: ajctrading@outlook.com first.


- Exchanges/Refund usually take 3-7 working days. Once we have processed your exchange, we will send you an email to let you know it has been processed. 

- If we are unable to provide you with an exchange/refund, we will send you an email to notify you. 

- Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within three months of purchase. Please note that goods are damaged as a result of wear and tear are not considered to be faulty.

If our European Suppliers/Suppliers deem the faulty goods are repairable, we will repair them at our own cost.

- The store credit is valid for 12 months from the date of issue. Can be used both online & in store. Please advise us if you would like to redeem your in-store credit notes online. The redeem codes will be created for you. 

- Our return policy still applies to Afterpay & ZipPay payments.

AfterPay & Zip Returns

- If you use Afterpay or Zip as your payment method, any eligible refund items will need to refund back to your original payment method.
Please note there will be a cancellation fee $10 deducted from your refund amount back to Afterpay/Zip payment method. 
- With in-store/online refunds and/or in the event that an item from an Afterpay & Zip purchase cannot be fulfilled, your Afterpay & Zip balance will be reduced to reflect the new order total once the refund has been processed, which can take up to 5 business days. With in-store/online exchanges for the product or store credit, you will still be required to continue paying off your original purchase with Afterpay/ZipPay. 
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- The goods you order from AMeli's - online-only collection, we offer free delivery to the UK, US, and Australia. The estimate process and delivery time will take 13-20 days. The goods are shipped from the overseas warehouse and please allow 2-3 business days to be shipped.

- If you would like to return the goods you purchased from Ameli's - online-only collection, The item/s must be returned in brand-new condition, i.e. undamaged, unworn and in its original package at your own postage cost. The return address is PO Box 272 Sunnybank QLD 4109 Australia. This does not apply to earrings due to hygiene reasons. If you would like to return swimwear, the garment/s in original condition, including unworn and unwashed (Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.)