Cocorose London - Olive Khaki Silk Face Mask with Filter Pocket/Matching Pouch

$38.00 AUD

Type: Face Masks

100% Fine Silk

Our non-medical Cocorose face masks provide a stylish and safe alternative to disposable paper masks and provide protection and breathability. Made from 100% premium quality, high-grade mulberry silk that is soft on the skin and designed for repeated, long term use and all-day comfort. 

Filter Pockets

Our face masks have an efficient filtration, however, we also offer a discreet interior pocket for an optional filter. 

Angled

Our face masks are designed and cut on an angle to follow the natural contours of the face, thereby offering a snugger fit, improved protection over the nose, mouth and jawline and comfortable wearability should you wear glasses (no steaming up of your specs with these!).

Matching Storage Pouch

In true Cocorose style, each mask comes with a matching storage pouch which also helps to reduce contamination onto or from your mask to other surfaces. We would recommend popping your face mask into the pouch and machine washing after every outing.

  • 100% silk face mask and 100% silk storage bag
  • Cotton is gentle and cool on the skin; No synthetic fabrics are used.
  • Double layered fabric with a filter pocket to create a triple layer.
  • Lightweight and breathable.
  • Designed and cut on an angle to follow and fit the natural contours of the face for snug comfort.
  • Doesn't steam up glasses.
  • Finished with two adjustable elastic hoops to fit comfortably over the ears.
  • Machine washable on Silks and Delicates.
  • Wash your mask after every outing. We suggest washing your mask prior to first use.
  • Masks are only effective when used in combination with frequent hand washing using soap and hot water or an alcohol-based hand gel.
  • Avoid touching the mask whilst using it. If you do, clean your hands.
  • To remove the mask, remove it from the elastic ear loops, fold in half and then into quarters and pop into the storage bag for washing. Then clean your hands.
  • Due to hygiene reasons, these face masks are non-refundable.
  • Size - Adults are One Size. 

Disclaimer - Our non-medical masks are not replacements for medical-grade personal protective equipment (PPE) and do not guarantee protection against COVID-19. We recommend you practice the safety guidelines mandated by the government, the WHO, and healthcare professionals. We recommend washing before use and after every time you use them.

Shipping Policy

- Goods ship from Brisbane, Australia

- We offer one-way free Standard delivery over $50 with tracking number in Australia (usually 5-7 business days).

- Please note, we do not cover the shipping cost to re-send your goods if unfortunately the good is returned back to us --  for example, the parcel was not collected within five business days from a collection point. 

- Please allow 2-3 business days to be shipped. If you want Express delivery in Australia, $13 will be charged when you selected Express Postage during check out.  Estimate delivery is up to 2 business days.

- International shipping is from $55 AUD per order. (It might take 7-21 days depends on the duration of the custom checking and your local post office process)

- Now we ship to New Zealand with Standard delivery from $19 AUD per order. (It might take 7-21 days depends on the duration of the custom checking and your local post office process)

- For international orders, product prices displayed are exclusive of all taxes and duties. As the international recipient, you are liable for all import duties, customs and local sales taxes levied by the country.

 

Payment Method

- Payment by Shopify is our preferred payment option. One of the safest payment options to shop online. 

- Shopify payment is accepted for all cards type, VISA, MasterCard & Amex.

- BUY NOW PAY LATER by Zip are available after signing up, https://account.zipmoney.com.au/#/

- Shop Now, Take Now, Pay in 4 by Afterpay are available after signing up. www.afterpay.com

- humm, Pay in Slices, No interests are available after signing up. https://www.shophumm.com.au/

- Payment by Paypal is available too

- Payment will be debited and cleared from your account upon dispatch of your order by "ballerine ballerinas" All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. 

 

Please make your purchase carefully
- If you are not satisfied with your order, you may exercise the right of refund/exchange equivalent value to the item within 14 days from the date you receive the goods.  

- Please email us directly at ballerineballerinas@gmail.com to let us know the reason for return and we will advise the return process.

- The item/s must be returned in brand-new condition, i.e. undamaged, unworn and in its original box. Shoe boxes are considered part of the item and must be also returned in new, unused condition. This does not apply to earrings due to hygiene reasons. Please email us directly at ballerineballerinas@gmail.com to let us know the reason for return and we will advise the return process. Please DO NOT return your purchase without notify us first. Your return claim WILL NOT be processed.

ballerine ballerinas is not legally obliged to give refunds of the purchase price simply because you have changed your mind, bought the wrong size/wrong colour or found cheaper goods from somewhere else. However, we are happy to provide an exchange or store credit of equivalent value to the item 14 days from the date you receive the goods.

- Full Priced Items --> the items that have been purchased at full price are eligible for a full refund or online credits or exchange. Again we are not legally obliged to give refunds of the purchase price simply you have changed your mind, bought the wrong size/wrong colour or found cheaper goods somewhere else. Please note, we are unable to refund or credit the cost of shipping.

- Sale Merchandise --> Items that have been marked down/ discontinued collection OR are purchased during a promotional sale using a coupon code are ONLY eligible for an exchange or online credit issued where an exchange is not possible. We are unable to refund or credit the cost of shipping. 

- Please note that we do not refund postage costs for returned items. In the unlikely event that an item is returned to us in an unsuitable condition, We may have to send it back to you without issuing any refund. The return postage fee will be covered by you. 

- Please return your order at your own postage cost to ballerine ballerinas

Return address -- PO Box 272 Sunnybank QLD 4109
 
- Send them back via a guaranteed delivery or postal service with a tracking number.  ballerine ballerinas is not liable for goods in transit until they reach our store. Once your goods are accepted back into stock, you will be contacted and issued with an exchange/refund.


- Exchanges/Refund usually take 3-7 working days. Once we have processed your exchange, we will send you an email to let you know it has been processed. 

- If we are unable to provide you with an exchange/refund, we will send you an email to notify you. 

- Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within three months of purchase. Please note that goods are damaged as a result of wear and tear are not considered to be faulty.

If our European Suppliers/manufacturers deem the faulty goods are repairable, we will repair them at our own cost.

- The store credit is valid for 12 months from the date of issue. Can be used both online & in store. Please advise us if you would like to redeem your in-store credit notes online. The redeem codes will be created for you. 

- Our return policy still applies to Afterpay & Zip & humm payments.

AfterPay & Zip & humm Returns

- If you use Afterpay or Zip or humm as your payment method, any eligible refund items will need to refund back to your original payment method.
Please note there will be a cancellation fee $10 deducted from your refund amount back to Afterpay/Zip/humm payment method. 
- With refunds and/or in the event that an item from an Afterpay or Zip or humm purchase cannot be fulfilled, your Afterpay or Zip or humm balance will be reduced to reflect the new order total once the refund has been processed, which can take up to 5 business days. With exchanges for the product or online credit, you will still be required to continue paying off your original purchase with Afterpay or Zip or humm. 
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